Email Marketing & Tracking with HubSpot: An In-depth Guide [2025]
Why HubSpot Email Marketing Is Your Secret Weapon for Business Growth
Let's be honest – email marketing isn't sexy, but it's still absolutely smashing it when it comes to ROI. While everyone's banging on about the latest social media platform, savvy businesses know that email marketing remains the undisputed champion for connecting with prospects and turning them into loyal customers.
And if you're not using HubSpot to power your email marketing, you're fighting with one hand tied behind your back. Unlike other platforms that promise the world but deliver a postcard, HubSpot actually delivers on its promises – giving you the tools to create, automate, and analyse email campaigns that drive real business results.
In this guide:
- The brutal truth about what makes email marketing work in 2025
- How to set up HubSpot email marketing without the technical headaches
- Creating emails people actually want to open (revolutionary, we know)
- Campaign types that solve real business problems
- Making sense of your data without needing a statistics degree
- HubSpot hacks that your competitors probably don't know about
- How to stay on the right side of UK regulations without boring your audience to death
Key Takeaways
- Ditch the purchased email lists: They're a complete waste of money and will tank your reputation faster than you can say "unsubscribe"
- Leverage HubSpot's features properly: Most businesses use about 15% of what's available – be the business that exploits the full potential
- Segment like your business depends on it: Because it does. Generic emails are the quickest route to the bin
- Personalisation isn't optional: In 2025, if you're not personalising, you're practically invisible
- Let the data guide you: Stop guessing what works and start knowing – HubSpot's analytics are there for a reason
- Play by the rules: UK regulations like GDPR and PECR aren't just legal hoops – they're actually good business practice
What is Email Marketing (Any Why Should You Still Care)?
Email marketing isn't just about blasting newsletters into the void, it's your direct line to people who've already shown interest in what you offer. While social media algorithms change on a whim and paid ads get increasingly expensive, email remains the marketing channel you actually own.
The businesses that fail at email marketing are the ones treating it like it's 2010. Today's successful email marketing is targeted, personalised, and triggered by actual customer behaviour, all things that HubSpot excels at facilitating.
Email Marketing Benefits That Actually Matter to Your Bottom Line
- Ridiculous ROI: We're talking £36 for every £1 spent – try getting that from a billboard or PPC campaign
- Direct Access: No algorithm deciding whether your message gets seen – you land directly in their inbox
- Engagement That Builds Business: Regular, valuable communication creates the kind of customer loyalty most businesses only dream about
- Decisions Based on Facts: Every click, open, and conversion can be tracked – no more marketing based on hunches
- Personalisation That Doesn't Feel Creepy: Deliver content so relevant that recipients wonder if you're reading their minds
Getting Started with HubSpot Without Usual Headaches
Create Your HubSpot Account (Without Getting Lost In Options)
Setting up HubSpot doesn't have to be complicated. Head to their website, choose a plan that won't make your finance director wince (the free tier is surprisingly capable if you're just starting), and follow their setup wizard. No computer science degree required.
Importing Contacts Without Creating a Mess
Let's be clear: your contact list is only as good as its quality. When bringing contacts into HubSpot, focus on people who've actually engaged with your business. That random list of 10,000 "leads" you bought online? Bin it immediately. Quality trumps quantity every single time.
Segmentation: The Difference Between "Delete" and "Tell Me More"
Most businesses segment their audience about as effectively as a butter knife cuts through granite. HubSpot lets you slice your contacts like a hot knife through butter based on:
- Demographics (who they are)
- Behaviours (what they've done)
- Purchase history (what they've bought)
- Where they are in your sales funnel
This isn't just nice to have – it's the difference between emails that convert and ones that annoy.
Connect Your Email Domain (And Look Professional)
Nothing screams "amateur hour" like emails coming from "no-reply@hubspot.com". Connect your domain properly and your emails will land with your brand front and centre. It's a simple step that dramatically improves deliverability and brand recognition.
Creating Effective Emails That People Actually Want to Open
HubSpot Templates: Not Your Average, Boring Templates
HubSpot's templates are a cut above the rest. They're not just pretty, they're designed to convert:
- Pick a template that serves your business goal (not just the one you fancy)
- Brand it so thoroughly that recipients could identify it with your logo covered up
- Make absolutely certain it looks good on mobile – because that's where over 60% of your emails will be opened
Personalisation That Goes Beyond "Dear [First Name]"
If your idea of personalisation is slapping a name at the top of an email, you're living in the dark ages. Proper personalisation means:
- Content based on previous interactions
- Products related to past purchases
- Information relevant to their industry challenges
- Content tailored to their position in the buyer's journey
HubSpot makes this simple through personalisation tokens and smart content.
Subject Lines That Cut Through the Inbox Chaos
Your subject line has one job: get the email opened. In the battlefield of the inbox, you need ammunition that works:
- Keep it under 50 characters (preferably closer to 30)
- Create urgency without sounding like a dodgy market trader
- Ask questions that trigger curiosity
- Test, test, and test again – the data doesn't lie
Email Campaign Types That Solve Real Business Problems
Automated Workflows That Convert While You Sleep
Set up HubSpot's automated workflows properly and they'll be the hardest-working member of your team:
- Nurture new leads with a sequence of information they actually care about
- Re-engage dormant customers before your competition snaps them up
- Deliver timely follow-ups based on specific actions – not arbitrary timeframes
Promotional Campaigns That Don't Sound Desparate
There's an art to promotional emails that most businesses haven't mastered. The secret isn't shouting about your discount – it's connecting the promotion to the customer's problem:
- Focus on the outcome, not just the offer
- Create genuine urgency (fake countdown timers fool nobody)
- Make your CTA impossible to resist because the next step is obvious
Newsletters That Won't Be Immediately Binned
The cold truth: most company newsletters are dire. They're self-congratulatory fluff pieces that nobody wants to read. Break the mould:
- Lead with insights, not announcements
- Share genuine expertise that can't be found elsewhere
- Make it valuable enough that subscribers would pay for it (even though it's free)
Abandoned Cart Emails That Actually Recover Revenue
Cart abandonment isn't just an e-commerce statistic – it’s money walking out your digital door. HubSpot can help you bring it back:
- Remind without being annoying (there's a fine line)
- Address common objections head-on
- Consider a small incentive for completion – but don't train customers to abandon carts
HubSpot Email Tracking: Numbers That Actually Matter
HubSpot's tracking isn't just about vanity metrics – it's about insights that drive decisions. Focus on the metrics that impact your bottom line:
Key Metrics That Actually Impact Your Business
- Open Rate: If they're not opening, nothing else matters
- Click-Through Rate: The bridge between interest and action
- Bounce Rate: High bounces mean your list is outdated or low quality
- Unsubscribe Rate: The canary in the coal mine for content quality
- Conversion Rate: The ultimate truth-teller about your email effectiveness
Tracking Performance Without Drowning in Data
HubSpot's dashboard presents your metrics clearly, but knowing what to do with them is what separates marketing amateurs from professionals:
- Look for trends, not just individual campaign results
- Compare against your own benchmarks, not just industry averages
- Let data guide your next campaign, not just report on your last one
Using Email Intelligence to Drive Sales
Smart businesses use email engagement as buying signals:
- A contact who opens every email about a specific topic is raising their hand
- Multiple link clicks indicate serious interest
- Set up workflows that alert sales when engagement reaches "ready to buy" levels
Testing and Optimisation: Beyond "Hope and Pray"
A/B Testing That Actually Teaches You Something
Testing isn't about confirming what you already believe – it's about discovering what actually works:
- Test one element at a time (multiple changes mean unclear results)
- Give tests enough time and recipients to be statistically valid
- Act on the results, even when they contradict your instincts
Analysing Campaign Performance: The Difference Between Data and Insight
Raw numbers are useless without context and action. HubSpot's analytics show you not just what happened, but what it means for your business:
- Look for correlations between email engagement and sales
- Identify which content topics drive the most valuable actions
- Use heat maps to see exactly where people engage with your emails
Best Practices That Will Actually Improve Your Results
- Organic List Building Only: Purchased lists are like junk food; tempting but ultimately harmful to your business health
- Consistency That Creates Anticipation: When your emails arrive like clockwork, recipients actually look forward to them
- Regular List Cleansing: Dead weight contacts drag down your metrics and deliverability
- Value First, Promotion Second: Every email should deliver something useful, even the promotional ones
- Mobile Optimisation: Design for thumbs on glass first, not mice on desktops
Compliance Without Putting Everyone to Sleep
UK regulations like GDPR and PECR aren't just legal obligations – they're opportunities to build trust:
- Be upfront about who you are and what you're sending
- Make unsubscribing simple (if they want to go, holding them hostage only damages your brand)
- Get proper consent and keep records (your legal team will thank you later)
Final Thoughts
Email marketing with HubSpot isn't just another digital marketing channel, it's a direct line to people who've invited you into their inbox. That privilege shouldn't be taken lightly.
The businesses that really excel with HubSpot email marketing aren't necessarily the ones with the biggest budgets or the fanciest templates. They're the ones who understand that behind every email address is a real person with real business challenges looking for real solutions.
And with HubSpot as your engine, you've got everything you need to deliver exactly that – emails that engage, convert, and grow your business in ways that make your competition wonder what your secret is.
The question isn't whether you can afford to invest in proper email marketing with HubSpot, it's whether you can afford not to.
Get in touch to learn how we can help you maximise your HubSpot investment!