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Using the Forbidden Customer Portal

How to use the Forbidden Customer Portal to manage requests, track progress and keep project communication in one place

The Forbidden Customer Portal gives you one place to track your project, complete actions, share files and keep decisions together. Use it throughout your project to see what we’re working on and what we need from you.

Accessing the portal

You’ll receive an email invitation to create your account. Once you’ve accepted it, you can return using the Forbidden Customer Portal.

Sign in using the email address that received your invitation. If you cannot access your account, contact your Forbidden project team.

Your project dashboard

Your dashboard shows the current stage of your project, work in progress and any actions waiting for you. Use it to check:

  • What Forbidden is working on
  • What your team needs to do
  • What has been completed
  • What is coming next

Completing your actions

Tasks may be assigned to you or your colleagues. These could include providing information, reviewing work, approving decisions or attending training.

How to complete a task

  1. Open the task and read the instructions.
  2. Add your response and upload any requested files.
  3. Mark the task as complete when it is ready for us to review.

Please complete tasks by their due dates where possible. Timely responses help keep the project moving and support agreed delivery dates.

Asking questions and leaving comments

Add questions and updates to the comments on the relevant task. This keeps the conversation, supporting information and decisions together, so everyone involved has the same context.

If your question relates to a specific task, add it there rather than sending a separate email.

Sharing files

We may ask you to upload spreadsheets, brand guidelines, process documents or examples of existing communications. Upload files directly to the relevant task where possible, and give each file a clear name.

Important: Do not upload passwords. Only share sensitive information using a method agreed with your Forbidden project lead.

Meetings and recordings

Your scheduled project meetings will appear in the portal, alongside notes, actions and recordings where available.

Review the actions after each meeting and let us know promptly if anything has been misunderstood or missed.

Keeping your team involved

Invite the colleagues who need to view progress or complete project actions. We recommend including your project owner and anyone responsible for:

  • Providing key information
  • Approving decisions
  • Attending training

Need help?

If you’re unsure what a task requires, leave a comment on it. Your Forbidden project team will guide you through the next step.

Keeping updates, files and decisions in the portal gives everyone a clear view of the project and helps us keep delivery organised.